App Settings and Support

Overview

Use Settings in the OuterSpatial mobile app to manage your profile, notification preferences, app options, help links, and support tools.

If You Cannot Log In

Try the login method you used when you created your account, such as Google, Apple, or an email code. Your badges and challenge progress belong to that account.

The app remembers your login method on your device, even after you log out. When you are logged out, the Me tab and Settings show it under Log In, for example Apple · Hide My Email or Email Code · li•••@icloud.com.

If you logged out yourself, Log In shows every login method. Tap Log In With Apple (or your remembered method) to use it directly.
If the app logged you out, Log In continues with your remembered method. Tap Use a Different Method to choose another one.

If the app logs you out, for example because your login expired, you see You've Been Logged Out with your login method. Tap Continue to log back in with that method, or Not Now to stay logged out.

Scheduling your account for deletion keeps the remembered login method, so you can log back in and cancel. Deleting your account immediately, or a scheduled deletion that has run, removes it from the device. If your account was deleted, the app shows Your Account Was Deleted instead of offering to log you back in. If you log in to an account that no longer exists, the app shows This Account Was Deleted.

Some people who logged in before October 2026 see Confirm Your Login once. Tap Continue and log in with the same method to stay logged in; your account and progress stay the same. Tap Not Now to skip it.

If OuterSpatial asks you to connect a new login method, follow the prompts to verify both methods. Connecting them keeps your existing account and progress. Choose to create a new account only if you have never used OuterSpatial before.

If login says your account needs support, contact visitors@outerspatial.com. Include the app version and the login methods you tried. Never send a password or verification code.

If you see Account Loading Unavailable after logging in, check your connection and tap Retry. The app tries to load your account again without asking you to log in again. Tap Cancel to stop the current action and try later; this does not log you out.

On Android 12 or later, if the app asks you to allow login links, update its link settings. These steps apply to both OuterSpatial and Trails LA County.

Open your phone's Settings, then Apps, and select the app you are trying to log in to.
Open Open by Default or Set as Default. The label varies by phone.
Turn on Open Supported Links.
Under Supported Web Addresses or Add Link, select auth.outerspatial.com, or the login address shown by the app. Confirm your selection if prompted. Turning on the switch alone may not select the address.
Return to the app and try logging in again.

If the login address is missing or you still cannot log in, contact visitors@outerspatial.com. Include the app version, your phone model, and the message you see.

Open Settings

Open the OuterSpatial app.
Go to the Me tab.
Tap the settings button at the top right of your profile, over the cover image.

Some settings require you to be logged in. If you are not logged in, Settings still includes app information, support links, and login options.

Settings is organized into sections: Account, Preferences, What's New, Help & Feedback, Get Involved, and About.

Account

When you are logged in, the Account section includes your profile and notification options. It also shows your Login Method, such as Apple, Google, or Email Code. If you use Apple's Hide My Email, it shows Hide My Email instead of the private relay address. Profile Information shows the same login method.

Open Profile Information to update your profile photo, name, and preferences. Your email address is shown on this screen. To change it, tap Edit next to the email field. OuterSpatial opens a secure web flow that asks you to log in again and verifies your new email address. Your account, challenge progress, and connected Apple or Google logins stay the same.

Tap Notifications to manage the messages OuterSpatial can send. You can turn full notification channels on or off, then adjust individual notification types inside a channel when they are available.

Organization and location subscription notifications are tied to the places and organizations you save or subscribe to. Use those saved places and subscriptions together with your notification settings to control what you receive.

Delete Your Account

Delete Account is at the bottom of Settings, below Log Out, when you are logged in.

Tap Delete Account. The first screen shows the account that will be deleted: your Login Method and email address. If it isn't the account you expected, tap Log Out and log in with another method.
Tap Continue, confirm that you understand what is deleted, then tap Schedule Deletion.
Confirm the date. Your account is deleted on or after that date, 30 days from now.

While a deletion is scheduled:

You stay logged in and can keep using the app.
Other people can't see your profile, posts, comments, or leaderboard entries.
Settings shows Deletion Scheduled for the date. Tap Cancel Deletion to keep your account.
When you open the app, it asks once whether to Keep My Account or Keep Deletion Scheduled.

If a scheduled deletion can't finish, Settings shows Deletion Request Needs Attention. Tap Cancel Deletion to keep your account, or contact visitors@outerspatial.com. While a deletion is running, Settings shows Deletion in Progress.

After the deletion runs, your profile, login, and settings are deleted, and your posts, photos, comments, check-ins, and challenge progress are removed from OuterSpatial. This can't be undone. OuterSpatial keeps only a minimal record that the deletion was requested and completed, with dates. It contains no personal content.

To delete your account right away instead, tap Delete Immediately on the same screen. You log in once more to confirm, and the app logs you out while your account is deleted.

Needs Your Attention

On iOS and Android, a Needs Your Attention card appears above Account in Settings when there is work to review. Tap it to find submissions that could not be sent and notices explaining what happened. This includes work from another community or a challenge you can no longer open.

The count includes each submission and notice listed inside, rather than individual photos. The card disappears when there is nothing left to review. If your account is scheduled for deletion, its banner stays above this card.

A notice explains why work was discarded. Tap Got It to dismiss the notice. Discarded text cannot be recovered. If photos are available to save, they remain listed after you dismiss the notice. See Save Photos That Could Not Sync.

Preferences

Tap Units to choose Automatic, Imperial, or Metric. Automatic uses your device’s region. The setting controls distances, elevations, areas, speed, pace, and map scales. A short confirmation appears when you change it.

You can change units while offline or logged out. Changes save on your device immediately and sync to your account when you log in and have a connection. An explicit choice made while logged out becomes your account’s choice when you next log in.

Tap App Icon to choose a community badge or OuterSpatial Default. All listed icons work offline and while logged out. Your selection stays on this device when you log out or switch communities. It does not change which community you are browsing. This option is available in OuterSpatial; Trails LA County keeps its branded icon.

On iOS, your Home Screen settings control light, dark, and tinted appearances. On Android, your launcher controls themed icons and colors when supported. The picker previews show the standard appearance. To reset your icon, return to App Icon and choose OuterSpatial Default.

On Android, changing the icon may take you to your Home Screen. Your selection is saved. Some launchers may require you to add the app back to your Home Screen after changing its icon.

Tap Location to manage location access, Adventure Mode, location-based alerts, anonymous usage data, and personalized location updates. See Location Access and Privacy for details about how OuterSpatial uses location data.

Tap Community & Challenges to manage post and challenge preferences.

Turn on Wi-Fi Only Uploads if you want community activity and challenge responses to wait for Wi-Fi instead of using cellular data. Turn it off to allow pending uploads over any available connection.

When you are logged in, Community & Challenges also includes Muted Accounts. Open it to review accounts you muted and unmute them when needed.

Muted accounts' posts stay hidden in feeds you previously loaded, including while you are offline. Unmuting an account makes its saved posts available again.

Tap System Settings to open the OuterSpatial section of your device's system settings, where you can manage permissions and other options the system controls.

What's New

The What's New section includes Changelog, which opens the web changelog, and Release Highlights, which opens an in-app archive of release details.

Help & Feedback

Help Center opens articles with answers and instructions.
Contact Support opens a form for questions and problems. The Visitor Success team replies by email.
Ideas & Feature Requests opens a form for suggestions. We may follow up by email, but not every idea receives a reply.
Roadmap opens OuterSpatial's public product roadmap.

These options are available in OuterSpatial and Trails LA County on iOS and Android. You do not need to log in to send a message.

To contact support or share an idea:

Open the matching option in Settings.
Enter your message, up to 5,000 characters.
Check the email address. If you are logged in, the form uses your account email. Otherwise, enter an address where you can receive replies.
Tap Send Message and wait for confirmation.

Your message includes the app version, device model, operating system, and language to help us understand your request. The form accepts text only. You can send screenshots later by email.

If sending fails, your message stays in the form so you can try again. Keep the form open to retain your draft. You can also copy visitors@outerspatial.com into your email app to contact us directly.

Get Involved

The rate link for your app store lets you leave a review.
OuterSpatial Shop opens the online shop.
When you are logged in, Beta Testing lists early-access features you can try.

About

Credits opens app acknowledgments.
Privacy Policy and Terms of Service open their related pages.

When you report an error or suggest an edit from supported content screens, OuterSpatial prepares an email with app, device, user, and content details. Leave the generated details in the message so support can identify what you are reporting.