Tickets, Passes, and Reservations

Overview

Some places and organizations offer tickets, passes, reservations, or parking through OuterSpatial. Availability depends on the partner, the place, and the current season or schedule.

OuterSpatial helps you find the right option, review details, and open the partner checkout page. The partner checkout page handles the final purchase, reservation, payment, availability, refunds, and policy details.

Find Tickets, Passes, and Reservations

Open an organization page and look for the Plan tab. Each available category (Reservations, Passes, Tickets) shows its product count and a preview of products; tap View All to browse the full category, search by name or description (the results update as you type), and sort the results. Each product card shows the place the product belongs to with that place’s icon, the price, and what the product includes, such as its category or how long a pass is valid. Reservation products with an online site catalog show their site count, such as See 26 Sites, and open the site list directly. A site list you have opened before stays available offline; dates, prices, and booking need a connection. Keep scrolling to load more products. Sort by name, or by distance when the app knows your location; products without a known distance follow those with a distance.

Tap a product to review its details. Products linked to several places show a location count. The details list those locations; tap Load More when more are available, or tap a location to open its page. A campground’s parent area appears separately from the campground itself. These links describe locations associated with the product; confirm admission and access rules with the provider. Share sends a link that opens the same product on the OuterSpatial website. An area page has the same Plan tab, listing the products sold at the area and at the places inside it, grouped as Reservations, Passes, and Tickets.

The Purchases screen from Home lists every product sold across your community. Choose a category, then narrow the list to one organization with the organization filter under the category tabs; All Organizations shows everything. The filter only appears when more than one organization sells products, and each product card shows the selling organization’s logo beside the product name. Your search and organization choice carry over when you switch categories.

These categories appear when the selected area, organization, or community has purchases or provider listings of that type. If you do not see Tickets, Passes, or Reservations, that page may not currently offer them.

Browse Provider Listings

Provider Pass Listings and Provider Ticket Listings appear separately from purchase products. You can find them in the Purchases catalog, organization and area Plan tabs, and linked place pages. Each section has its own count and Load More Listings button. A listing can be shown even when complete price or validity and admission terms are unavailable. Review its description for eligibility and fees, and confirm current terms with the provider.

Open a listing to review its details and associated places. Load More Locations reveals additional links. A parent area is separate context, and a location link does not guarantee admission or describe every fee covered by a pass.

Tap View Provider Page to open the provider’s public page after the details refresh successfully. Depending on the listing, this can open Recreation.gov, a California State Parks pass program, or ReserveCalifornia’s Programs and Tours page. A program page explains eligibility and how to apply; a tour page may require you to find the activity and choose a date. Opening the page does not represent a completed purchase, admission entitlement, or confirmed availability. If a refresh fails, older details stay readable, but the provider button is unavailable until a successful refresh. Removed or disabled listings and listings without a verified provider link do not offer that button.

Choose an Option on a Place Page

Open a place that offers a ticket, pass, or reservation, then use the purchase or reserve button near the bottom of the page. Separate provider listings appear in their own sections when available.

Depending on the place, the button may say Purchase Ticket, Purchase Pass, Reserve, or a site count such as See 26 Sites. When the place offers one kind of purchase, the button opens it directly: a reservation catalog opens its site list, a single product opens its detail sheet, and several products of one kind let you choose the one you want. When the place offers several kinds, tap See Options and choose Reservations, Passes, or Tickets first.

The detail sheet can include photos, description, price, dates, and other partner-provided details. Open a linked location’s page to review its activities and rules. When online purchase is available, the headline price and purchase button stay at the bottom while you read the details. Additional fees, when provided, appear in the body. Reservation prices may vary and do not guarantee availability; confirm final pricing and available sites on the partner page.

Complete Checkout

Tap Reserve, Buy Pass, or Buy Ticket to continue. The sheet names the checkout provider. OuterSpatial opens the partner checkout page, and you can return to the product details afterward.

If details cannot refresh or you are offline, a notice explains that previously loaded details may be out of date. A previously available checkout link may remain usable, but prices and availability must be confirmed with the provider. Products known to be unavailable, or without a usable checkout link, do not show a purchase button.

Complete the purchase or reservation on the partner page. Because checkout happens with the partner, final prices, service fees, processing fees, availability, cancellation rules, confirmation emails, and receipt behavior can vary.

If checkout fails or the partner page does not load, check your connection and try again from the purchase or reserve button. For payment, refund, or policy questions, contact the partner listed on the checkout page or receipt.

View Purchases in Wallet

Wallet opens with All purchases. Filter by Reservations, Passes, or Tickets using the counts beside each category. Every purchase appears in one group: Current & Upcoming, Needs Attention, or History. Pending purchases and purchases with incomplete details stay visible in Needs Attention. Canceled, refunded, removed, and expired purchases appear in History. Expand History to review older purchases, and use Show More when a group has additional purchases.

Tap a purchase once to open its details. A current purchase with a supported admission barcode also shows a Show Admission Code button on its card. Dates use the provider’s time zone, and Amount Paid uses the purchase record when available. A missing payment amount does not mean the purchase was free. Wallet also shows saved Apple Wallet or Google Wallet status when reported by the provider.

If a purchase does not appear right away, return to Wallet after the partner finishes processing it. When Connected Accounts is available for your account, a card at the top of Wallet lists each connected state system with its status and a short summary, such as the number of synced purchases or a message when the account needs attention, and offers a Connected Accounts button. If nothing is connected yet, the card invites you to connect a state account. Pull to refresh Wallet; a failed refresh keeps previously loaded purchases available.

iOS

After checkout, eligible purchases appear in Wallet when you are logged in with the same OuterSpatial account.

When Connected Accounts is available for your account, you can connect a supported state recreation account:

1. Open Settings.
2. Tap Beta Testing.
3. Tap Connected Accounts.
4. Tap Connect for the available state system, then log in on the partner site.

For your security, you may be asked to log in to your OuterSpatial account again before the partner site opens. Continue with the same OuterSpatial account. Canceling leaves your current connection state unchanged.

After the partner site returns you to OuterSpatial, Connected Accounts checks the account status. If it cannot confirm the connection, a warning appears with that state system's card. Check your internet connection and tap Try Again beside the warning to check the status again; you do not need to disconnect the account.

Connected Accounts lists state systems alphabetically. Each card shows its connection status beside the state system name. A connected card can also show synced Reservations, Passes, and Tickets, or a message when no supported purchases have appeared yet, and ends with “Updates automatically. Connected since {date}.” A card says Syncing while it checks for new purchases; existing purchase counts remain visible. Keep Connected Accounts open to see the results update automatically.

If a card says Connection Expired, tap Reconnect and log in again. If it says Needs Attention, the latest purchase sync failed, but purchases already in Wallet remain available. State systems that are not ready for account linking appear as Coming Soon.

To stop future updates from an account, return to Connected Accounts, tap Disconnect, and confirm. Purchases already in Wallet remain available.

Android

Wallet and Connected Accounts appear in Settings when they are available for your app and account. To open Wallet:

1. Open Settings.
2. Find Beta testing features when that section is shown.
3. Tap Wallet.

To connect a supported recreation account, open Beta testing features, tap Connected Accounts, tap Connect for the available state system, then log in on the partner site. To stop future updates, return to Connected Accounts, tap Disconnect, and confirm. Purchases already in Wallet remain available.

You may be asked to log in to the same OuterSpatial account again before the partner site opens. Canceling leaves your current connection state unchanged.

After the partner site returns you to OuterSpatial, Connected Accounts checks the account status before showing a connection confirmation. If it cannot confirm the status, check your connection and try again.

Use QR Codes and Wallet Passes

When a current purchase includes a supported admission barcode, open the purchase in Wallet, or tap Show Admission Code on its card, and present that code when requested by the partner or site staff. The screen brightens while the code is showing, and Copy Code copies the code as text. A confirmation number or purchase link is not an admission code. If the code cannot be displayed, open the purchase with its provider.

Device wallet support can vary by platform and purchase. When an Add to Apple Wallet or Add to Google Wallet button is available, use it to add the pass to your device wallet. If that action fails, the purchase remains open so you can retry or view it with the provider. Purchases in History do not offer a device wallet pass.

On iOS, once the pass is saved, the purchase shows Saved to Apple Wallet and an Open in Apple Wallet button that opens the pass in the Wallet app. If the pass was removed from Apple Wallet, reopen the purchase to see Add to Apple Wallet again.

Troubleshooting

If tickets, passes, reservations, or purchases do not look right:

1. Make sure you are logged in with the account used for checkout.
2. Confirm you are viewing the correct community and organization.
3. Check your internet connection. If Wallet could not load, tap Try Again; otherwise, reopen the place page or Wallet.
4. If the checkout page will not open, try again from the purchase or reserve button.
5. Check the partner receipt or confirmation email for payment, refund, cancellation, or policy details.
6. Update OuterSpatial from the App Store or Google Play.

If your completed purchase still does not appear in Wallet, contact Visitor Success at visitors@outerspatial.com and include the partner name, place name, purchase type, and confirmation code if you have one.