Community

Overview

The Community section shows public community activity connected to your organization. This includes official posts created by your team in Manager and visitor activity from the mobile apps, such as posts, check-ins, reviews, and reports attached to places your organization stewards.

If your organization has child organizations, Community also includes activity attached to places your child organizations steward. Each post appears once, even when several organizations steward the same place.

If Community is not available for your organization yet, Manager shows a prompt to contact the Customer Success team.

Review Community Activity

Open Community from the main navigation to view community cards for your organization.

Use the type filter to narrow the list to:

• All: every visible community item connected to your organization
• Official: posts or alerts created by your organization
• Post: standard visitor posts
• Check-in: visitor check-ins
• Review: visitor reviews with ratings
• Report: visitor reports, including report details and map context when available

Each card can show the author, post type, attached location, date, visibility, rating, challenge context, images, report details, likes, and comments.

Create an Official Post

Select Create to add a post from Manager.

When creating a post, you can:

• choose whether the item is a regular post or an alert when alerts are enabled for your organization
• write the post body with rich text formatting
• attach the post to an area, trail, or point of interest
• add one or more images from your media library

Official posts created in Manager appear in the Community list and can also appear on the related public app surfaces.

Edit or Delete Posts

Open the action menu on a community card to manage it.

For official posts created by your organization, you can edit the text, post type, attached location, and images. You can also delete the post. Deleting a post removes it and its comments.

Admins with elevated access can delete visitor-submitted community items when moderation is needed. Use this sparingly and only when the content should no longer remain visible.

Engage With Posts

From a community card, you can:

• like or unlike posts you did not create
• open the list of people who liked a post
• add comments
• edit or delete your comments
• share a direct link to the post
• report a post or comment to Customer Success

Comments are managed inline on each community card, so you can review the conversation before replying or taking moderation action.

Before replying, check Commenting as above the comment field. Your comment represents the organization currently selected in Manager. To represent a different organization, switch organizations before writing your comment.

Official comments display that organization's name and logo in Manager, on the website, and in updated mobile apps. Switching organizations or changing your primary organization later does not reassign existing comments. Older official comments without a recorded organization show Organization Representative.

Likes come from your personal account. Comments you write in the mobile apps also use your personal identity, even if you are organization staff.