Managing Passes, Reservations, and Tickets

Use Transactions in Manager to create and maintain products visitors can purchase or reserve from OuterSpatial.

Transactions support three product types:

• Passes
• Reservations
• Tickets

Only organization admins can create or update transaction products. Transactions are also an add-on feature. If you see a notice asking you to contact the Success Team, use that link to request access for your organization.

Open Transactions

Use the sidebar to open Transactions, then choose Passes, Reservations, or Tickets.

Each product type has its own table. The table includes product details, attached locations, price, sellable status, and actions.

You can also manage products from a specific location. Open an Area, Trail, Point of Interest, or Outing, then select the Transactions tab. Products created from a location page are attached to that location automatically.

Review and Filter Products

Use the product table to:

• Search products by name.
• Sort by product name or partner.
• Filter by sellable status.
• Filter by partner.
• Filter by whether products are attached to locations.
• Change page size or move between pages.

The product column shows the product name, partner, and sellable status. A sellable product is available for purchase or booking. A not sellable product stays in Manager but should not be offered to visitors.

Reservation rows can also show camping categories when they are set.

Create a Product

Select Create Pass, Create Reservation, or Create Ticket from the matching Transactions page. On a location's Transactions tab, use Add Pass, Add Reservation, or Add Ticket.

When creating a product, first choose a partner. Only partners that support manual data entry are shown. Partners with API or scrape sources sync automatically and are not available for manual product creation.

Common product fields include:

• Name
• Description
• Description Format
• Purchase URL
• Images
• Price Floor
• Price Ceiling
• Currency
• Price Unit
• Unit Quantity
• Processing Fee
• Service Fee
• Time Zone
• Sellable

Use Purchase URL for the page where visitors complete the purchase or booking. Use Sellable to control whether the product should currently be available.

Reservations include additional fields for booking context:

• Availability Description
• Cancellation Policy Summary
• Special Requirements
• Camping Categories
• Booking Window
• Check-in/Checkout
• Lead Time

Advanced partner data fields are available for partner synchronization details. Most teams do not need to change those fields during normal product maintenance.

Edit a Product

Open the product actions menu and select Edit.

Fields marked Synced come from the partner and cannot be edited in Manager. If synced information is wrong, update it at the partner source or contact the Success Team.

For manual products, update the product details and save. Changes apply anywhere that product is attached.

Attach Products to Locations

Products can be attached to Areas, Trails, Points of Interest, and Outings.

From a Transactions table:

1. Select one or more products.
2. Open Bulk Actions.
3. Select Attach to Locations.
4. Search for the location.
5. Select Attach Location.

From a location's Transactions tab, products created with Add Pass, Add Reservation, or Add Ticket are attached to that location automatically.

Use the Locations column to review where a product is attached. If you have permission, you can detach a product from a location from the locations popover.

Update Sellable Status

To change several products at once:

1. Select the products in the table.
2. Open Bulk Actions.
3. Choose Mark as Sellable or Mark as Not Sellable.
4. Confirm the bulk action.

Use this when products need to be temporarily hidden from purchase or restored after an update.

Delete a Product

Open the product actions menu and select Delete.

Products from API or scrape sources cannot be deleted in Manager. Their delete action is disabled because those records are controlled by the partner source.

Deleting a manual product removes it from Manager and from any locations where it was attached. This action cannot be undone.

Troubleshooting

If you do not see create or edit actions, confirm that you are an organization admin and that Transactions are enabled for the organization.

If no partners are available when creating a product, your organization may not have a manual-entry transaction partner configured.

If a field is locked, check whether it is marked Synced. Synced fields are controlled by the partner source.

If a product is not appearing for visitors, confirm that it is sellable, has a valid purchase URL, and is attached to the correct location.