Tickets, Passes, and Reservations

Overview

Some public OuterSpatial web pages include tickets, passes, or reservations published by partner organizations. These options can appear on organization pages, area pages, or related location pages when they are available.

Use the public web experience to review product details and open checkout. Use signed-in Wallet pages to review purchases that are connected to your OuterSpatial account.

Find Ticket, Pass, and Reservation Options

Open Explore, a community page, an organization page, or a location page. If tickets, passes, or reservations are available, the page may show a related section.

On an organization page, the Plan Your Visit section groups the organization's reservations, passes, and tickets, with a product count and two featured products for each. Choose View Details on a featured product to open its details, or See Sites on a campground to open its site list. Choose View All for a product type to open the full catalog, which shows products published directly by that organization. Use the product-type tabs to move between available passes, reservations, and tickets.

On a community page, a card appears for each product type that organizations in the community offer: Reservations, Passes, or Tickets. Each card shows how many are available. Choose a card to open the community catalog on that type. Each card in the community catalog names the organization that offers the product. When more than one organization in the community sells products, choose Organization to show only one organization's products, including products from its districts or divisions, or All Organizations to show every organization's products. The organization you choose stays applied as you search, sort, and move through result pages, and the page address can be shared.

Public product lists can include:

• Tickets for events, tours, entry, or other time-based access.
• Passes for access or benefits connected to a place or organization.
• Reservations for campsites, lodging, or other bookable inventory.

Availability depends on what the partner organization has published.

Search and Sort an Organization Catalog

Enter a product name or description in Search, then choose Search or press Enter. Choose Sort By to order results by Distance or by name from A–Z or Z–A. Reservations and tickets sort by distance from your approximate location by default; passes sort by name. When sorting by Distance, each card with a known location shows the distance to the nearest location where the product applies. Choose Enable Precise Location to sort from your device's position instead. The catalog returns to the first result page and shows Near Your Current Location. If your browser cannot provide a location, your previous location and results remain available. Search and sort selections remain applied as you move through result pages or switch product types.

Choose the × in the search field to clear your search and return to the first result page. Your sort selection stays applied. The catalog shows up to 24 products on each result page.

Browse Provider Listings

Some organization, community, and location pages also show Provider Listings.

You can browse these on pass and ticket catalog pages,

including pages with no other products.

The Passes and Tickets tabs remain available without a combined count. Check

each section's count for its results. If there are no other products to search,

use Search Listings in the Provider Listings section.

Use the section's category, Search Listings, and Organization controls to narrow

the results. Its listing count and Previous and Next buttons apply to that

section. Choose Load More Organizations if the organization selector has more

options. These controls do not change the other catalog's search or count.

Choose View Details to see the listing's description and linked locations.

Choose Load More Locations when more places are available. A parent park or

forest appears as context; confirm where the listing applies with the provider.

Some listings do not yet have linked OuterSpatial locations.

Review the description for eligibility and fees. If complete price or validity

terms are unavailable, the listing asks you to confirm them with the provider.

Choose View Provider Page to open the provider in a new tab and check current

terms and availability. Depending on the listing, this can open Recreation.gov,

a state park or cooperating association's program page, a state pass catalog,

or a ReserveCalifornia tour page. Program pages explain admission fees,

eligibility, or how to apply. Catalog and tour pages may require you to find

the offering and choose a pass option or date. Opening this link does not add

a purchase to Wallet. If the listing is unavailable or its details cannot

refresh, the link stays disabled. Check your connection and choose Try Again.

Review Product Details

Select a ticket, pass, or reservation to open its details. Depending on the product, the details can include photos, a description, price, partner name, camping categories, and the locations where the product applies. Catalog cards also show the first location for each product.

The location list shows how many associated places are displayed. Choose Load More Locations when more are available. A campground's parent park or forest appears separately from the campground. Open a location link to read about that place; confirm admission and access rules with the provider. Some products have no linked location yet. Their site list or partner checkout may still be available.

Opening a catalog product updates the page address. Copy that address to share the product or return to it later. Your search, sort order, and catalog page stay in the address. If the product can no longer be loaded, close the message to continue browsing or try again.

For reservations without selected dates, OuterSpatial shows a starting price, such as "From $35/night", or a price range, such as "$18–$35/night". These prices help you compare options, but they do not guarantee that a site is available. Confirm the final price and availability on the partner website.

Prices, dates, inventory, and checkout rules are controlled by the partner. Review the partner details before completing checkout.

Purchase or Reserve

When a product can be purchased or reserved, choose the purchase or reservation button. The button may say Reserve On followed by the partner name, or Purchase On followed by the partner name.

Products known to be unavailable, or without a usable partner link, do not offer checkout. If details cannot refresh, previously loaded information may remain visible. Confirm current prices and availability with the provider.

OuterSpatial opens the partner checkout page in a new browser tab. Complete the purchase or reservation on the partner site. If the partner sends the purchase back to OuterSpatial, it can appear in your Wallet after you log in.

After checkout opens, the product details show links to Wallet and, when Connected Accounts is available to you, to Connect Account. Wallet also reminds you for a few days that purchases from supported recreation accounts can be synced.

Open Wallet

Wallet pages require you to be signed in.

Open Wallet to see all purchases. Use All, Reservations, Passes, or Tickets to filter the list. Each filter shows its purchase count.

• Reservations shows connected reservations.
• Passes shows connected passes.
• Tickets shows connected tickets.

If a Wallet page is empty, use Explore to find locations with available products, or confirm that the partner purchase is connected to your OuterSpatial account.

Current & Upcoming contains purchases with usable validity information. Needs Attention contains pending purchases and purchases with incomplete information. History contains past purchases and purchases with a completed, cancelled, refunded, or other terminal status. History is collapsed unless it is the only section; expand it to browse, then choose Show More for longer lists.

Choose Refresh to check for purchases. If refreshing fails, purchases already displayed remain visible. When account connections are available, Purchase Sync shows the partner's reported sync state and links to account settings for recovery.

Connect a Recreation Account

If Connected Accounts is available to you, open Connected Accounts from your profile or choose Manage Connected Accounts from a Wallet page.

The page lists supported state recreation systems. Choose Connect for an available account, then log in on the partner page. Connected accounts show counts by purchase type, such as reservations or passes. The connection date and automatic-update note appear together below the counts. A Syncing status means OuterSpatial is checking for new purchases. The status updates automatically while the page is open, and you can leave the page while that work continues. If no supported purchases were found, the page says so without treating that result as an error.

OuterSpatial may first ask you to log in again. Use the same OuterSpatial account; the connection continues automatically after login. If you cancel or the attempt expires, choose Connect or Reconnect to start again.

When the partner site returns you to Connected Accounts, the page checks the account status. The account's Connected or Syncing status confirms the connection. If the page cannot confirm the status, check your connection and try again.

Choose Reconnect when a connection has expired. You can also disconnect an expired account, but new purchases will stop syncing. Purchases already in Wallet remain available. If an account needs attention for another reason, disconnecting remains available without assuming that reconnecting will fix it. A state marked Coming Soon cannot be connected during the current testing stage.

After the connection is active, return to Wallet to check whether your reservations, passes, or tickets appear.

View Purchase Details

Open a Wallet item to view its details. Depending on the purchase, the detail page can include:

• Status, such as active, pending, completed, cancelled, expired, failed, refunded, or used.
• Location, date, admission, check-in, or check-out information.
• Confirmation code, barcode, or QR code when available.
• Price breakdown and receipt-style details.
• Policies and fine print.
• Add to Wallet or Save to Wallet options when supported.
• View On partner links when a partner detail page is available.
• Support contact details for the partner or a Get Help link.

Some wallet actions work best on a phone. If the page says Phone Required, open the item on your mobile device before adding it to a device wallet.

When an eligible purchase has a supported admission code, choose Show Pass, Show Ticket, or Show Admission Code directly from its card. If OuterSpatial cannot display the partner's barcode format, open the purchase on the partner website. Check-in and check-out times appear only when the partner provides them.

Get Help With a Purchase

Open the Wallet item and look for Need Help? The page may show the partner's phone number or email address. If direct contact information is not available, use Get Help.

For questions about the charge, refund, availability, or partner checkout process, contact the partner listed on the purchase when partner contact information is available.

Troubleshooting

If a ticket, pass, or reservation is missing:

1. Make sure you are signed in to the same OuterSpatial account used for the purchase connection.
2. Check whether the purchase was completed on the partner site.
3. Open Connected Accounts and confirm that the applicable recreation account is connected. Reconnect it if its connection has expired.
4. Refresh Wallet and check the matching Reservations, Passes, or Tickets page.
5. Contact the partner or use Get Help from the Wallet item.

If a purchase button does not open, allow pop-ups for OuterSpatial, check your connection, then try again.