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Visitor Analytics

Overview

Visitor Analytics lets you download CSV reports for visitor usage, campaign activity, and screen engagement.

Open Organization > Visitor Analytics to choose a date range and report type. Community reports also require a community selection.

Availability

Organization Campaigns reports are available even when your organization has no direct community membership. Community Usage and Organization Screen Engagement require a community; Manager shows a prompt to contact Customer Success if your organization has none.

Some report types depend on your plan or enabled features. Community Usage is an Enterprise analytics feature. If your organization does not have access, Manager labels it as Enterprise-only and links to billing or Customer Success.

Choose Application and Community

If your organization has more than one app or community option, choose the application first.

For Community Usage and Organization Screen Engagement, choose the community you want to analyze. Organization Campaigns includes campaigns across your organization and does not require a community selection. Custom app selections can automatically determine the matching community when Manager has that relationship.

Choose a Date Range

Visitor Analytics reports use month-based ranges.

Use the Date Range Preset select to quickly choose:

  • This month.
  • Past 3 months.
  • Past 6 months.
  • Past year.
  • All time.

You can also choose custom start and end months. The start month must be before or the same as the end month. Manager supports analytics ranges beginning in January 2018 and ending no later than the current month.

Choose a Report Type

Visitor Analytics supports these CSV report types:

  • Community Usage: high-level usage for a community.
  • Organization Campaigns: campaign analytics for your organization. This report is available only for OuterSpatial application analytics.
  • Organization Screen Engagement: screen engagement for your organization's content.

Select the report type that matches the question you are trying to answer, then select Download at the end of the form.

The Organization Campaigns CSV includes iOS and Android link click counts alongside installs, opens, and reinstalls. Clicks are counted from when Branch click collection was enabled. An earlier date range can show zero clicks even when it has other campaign activity.

Download the CSV

After you select Download, Manager requests the report and saves a CSV file to your device.

The filename includes the application, organization, date range, report type, and community scope. Organization Campaigns uses community-all; other reports use the selected community.

Troubleshooting

If a download fails:

  • Make sure your selected date range is valid.
  • For community reports, confirm the selected community belongs to your organization.
  • Use the OuterSpatial application option for campaign reports.
  • Check whether the report type requires an Enterprise analytics feature.
  • If your session expires, select Log In in the banner at the top of Manager. Log in with the same account in the new tab, then return to your original tab and retry the download. Keep the original tab open to preserve any unsaved work.